Finding a great hair salon in Oakland doesn’t have to be difficult when you know what to look for. Don’t just look on the surface but dig a little deeper to consider the overall experience of the salon. From the time you make your first appointment, you should notice that the systems and service create consistency in the way they are delivered. Here are six qualities of excellent salons.
They Embrace Technology
A great hair salon in Oakland will utilize technology effectively to give customers the best experience. Not only should you be able to schedule an appointment easily, but the checkout procedures should be standardized. The hair salon should have a professional website that advertises the treatments and services available. Electronic portfolios and new video technology allows for better collaboration between guests and stylists.
The Focus Is on the Client
Team members at a fantastic hair salon in Oakland will work together instead of competitively. This creates an environment where guests feel like everyone is in sync making every person feel special.
Team members form relationships with customers to ensure that you receive exactly what you want. Customer service efforts go beyond simply meeting expectations but providing a superior experience from the time the appointment is made until the next appointment.
Stylists and Therapists Are Professional and Experienced
Each team member should dress and look appropriate for their position. Stylists should spend time on their own looks each day to present themselves as experts in their field. A good hair salon in Oakland will stress ongoing education and training as part of the requirements for employment. Stylists have to stay current with trends, techniques and products. The best hair salons will bring in guest artists for their teams to learn to get better and embrace the changing industry. Good stylists will use that information to provide suggestions to you about updating your look based on trends and new products.
The Salon Is Dedicated to Cleanliness
Although this sounds like a no-brainer, there’s a lot to tell about the cleanliness of the salon. Look at the outside of the facility. Does it look like the owners care about your first impression? Inside, the facility should be clean and tidy. Are the products for sale on the shelves dusty or pristine? Team members should be dedicated to maintaining a clean appearance, from the tools they use to their own appearance. Even the bottles of product each stylist uses should be clean and clear of gunk and hair.
Customers Get Extensive Pampering
When you visit a salon, it’s not just for getting a hairstyle or manicure. Often, it’s about relaxing and taking some time away from the hustle and bustle of your routine. When you enter a good hair salon in Oakland, you’ll be pampered from the time you enter the spa. The salon should offer comfortable seating while you wait, a bottle of water or other drink option and maybe even a snack. Good salons take into account the entire experience and offer time to make decisions.
A Great Salon Is Run Like a Business
Salons that don’t have structure just won’t make it in today’s world. Even though many people in the industry get into cosmetology because they don’t want to be part of “Corporate America,” the reality is that salons that operate more like a corporation with systems and structure to provide a great customer experience are the ones that breed loyalty. There is a feeling of consistency when you make an appointment until you pay. You can be confident that the service you receive the first time you come in will be similar to the service that you’ll get the next time you make an appointment with the hair salon in Oakland.